Uphosty offers to its Customers a 30-Day Money-Back Guarantee.
30-Days Money Back Guarantee
If paying via credit card, debit card, net banking, PayPal, the account will be set up immediately once the payment is confirmed.
➤ The 30-day money-back guarantee is only applicable for first-time signups. Second time and subsequent signups are not eligible for the same. For instance, if you've had an account with us before, cancelled and signed up again, you will not be eligible for a refund or if you have opened a second account with us.
➤ Refund is not applicable on domain registration/transfer/renewal, any other paid licenses.
➤ The modifications done in pricing patterns or policy by the software license company will immediately affect Uphosty clients.
➤ The money-back guarantee is provided on Shared hosting, Reseller hosting, WordPress hosting, Email hosting, VPS hosting.
➤ No refund will be made if your Service (s) are suspended or terminated for cause.
➤ There is a limitation of every hosting platform. On an OpenVZ VPS, GUI is not supported, and it won't be possible to upgrade the kernel or change the BIOS setting. Kernel upgrade is possible on KVM Cloud instances, but you cannot change the BIOS settings. You won't be eligible for a refund in such cases.
➤ The refund will not cover any kind of taxes, setup fees, refund processing fee, postal charges or any kind of payment processing charges or bank fee(s). There will be no refunds issued in case the web hosting account was involved in violation of our terms of service or any kind of illegal or system resources over-usages or after 30 days period or beyond the coverage of our refund policy as noted here.
➤ You must add the domain name to your cart with the hosting plan. You cannot claim the free domain later.
➤ If the web hosting service includes a free domain name, and you cancel the hosting web service, the domain charges (standard rate as per website) would be deducted from the refund amount. If the refund amount is less than the domain name price, you will have to pay the difference or forfeit the domain. The ownership of the domain will remain with Uphosty if you fail to pay the difference amount.
➤ Transfer fees will be applicable if you wish to transfer the free domain name to some other provider. Without transfer fees, the domain will not be released.
➤ One free WHMCS Starter or ClientExec license is included in the reseller hosting plan (Pluto/Mars/Jupiter). WHMCS starter license allows you to manage upto 250 clients. You can upgrade the WHMCS license from us by paying the appropriate license cost. If the reseller hosting plan is cancelled within the first 30 days, then WHMCS Starter or ClientExec license cost will be deducted from the refund amount.
➤ The payments made through bank transfer, cheque, money order, cash deposit, DD are non-refundable. A refund will be added as credit to the hosting account.
➤ The refund request placed after 30 days will not be processed, and you will not be eligible for any refund.
➤ 30 Days Refund policy will only apply if your purchase service is billing for one or more years. In case, If you were using any plan which billing is less than one year, then you can't be eligible for a refund. In that case, you have 72 hours to cancel your order to get your refund.
➤ The cancellation request should be sent through the client area.
➤ After sending the cancellation request, it would take 14 days to complete the refund process.